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Privacy Policy
Privacy Policy

At RIDZ, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide to us when using our website and mobile app. By accessing or using RIDZ services, you consent to the practices described in this Privacy Policy.

Information We Collect
  1. Personal Information: When you create an account or make a booking, we collect personal information such as your name, email address, phone number, and payment details. This information is necessary for the provision of our services and to ensure a seamless user experience.
  2. Location Data: To provide accurate pickup and drop-off options, we collect and store location data when you use our website or mobile app. This data helps us determine the availability of our services in your area.
  3. Usage Information: We may collect information about how you interact with our website and app, including your IP address, device information, browsing activities, and usage patterns. This data helps us analyze and improve our services, personalize your experience, and optimize our platform.
How We Use Your Information
  1. Service Provision: We use your personal information to process bookings, provide you with requested services, and communicate with you regarding your rides or any updates related to RIDZ.
  2. Personalization: We may use your information to personalize your experience, such as displaying relevant offers, promotions, or recommendations based on your preferences and past usage.
  3. Analytics and Improvement: We analyze user data to gain insights into usage patterns, identify areas for improvement, and enhance the performance, features, and functionality of our website and app.
  4. Communication: We may send you notifications, updates, and promotional messages regarding our services, new features, or special offers. You can manage your communication preferences through your account settings or by contacting our support team.
Data Security and Retention

RIDZ takes appropriate measures to protect your personal information from unauthorized access, loss, misuse, or alteration. We implement industry-standard security practices and regularly review our systems to ensure data integrity and confidentiality.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Third-Party Disclosure

RIDZ may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and data analytics companies. These third parties are bound by confidentiality obligations and are only authorized to use your information as necessary to provide the requested services.

We may also disclose your information when required by law, to enforce our legal rights, protect the safety and security of our users, or investigate potential fraud or violations of our Terms of Service.

Your Rights and Choices

You have the right to access, correct, update, or delete your personal information stored in your RIDZ account. You can manage your account settings and preferences by logging into your account or by contacting our customer support team.

You can also choose to disable cookies or opt-out of certain data collection and marketing communications. However, please note that disabling cookies may affect the functionality and performance of our website and app.

Updates to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates. Continued use of our services after any modifications to this Privacy Policy constitutes your consent to the updated terms.

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact our customer support team for assistance.

Data Sharing and International Transfers

RIDZ may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and data analytics companies. These third parties are bound by confidentiality obligations and are only authorized to use your information as necessary to provide the requested services.

In certain circumstances, your personal information may be transferred to and processed in countries outside of your jurisdiction. Please note that data protection and privacy laws in these countries may not offer the same level of protection as your home country. However, RIDZ takes appropriate measures to ensure that any international transfers comply with applicable data protection laws and that your personal information remains adequately protected.

Children's Privacy

RIDZ services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to delete that information from our systems.

Links to Third-Party Websites

Our website and app may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing any personal information.

Changes to the Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates. Continued use of our services after any modifications to this Privacy Policy constitutes your consent to the updated terms.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact our customer support team On the Complaint section of the App. We will be happy to assist you and address any concerns you may have.