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Terms & Conditions
Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the RIDZ website ( and the RIDZ mobile application ("App"). By accessing or using the RIDZ services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or app.

  1. User Eligibility
  2. You must be at least 18 years old to use the RIDZ services. By using our website or app, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

  3. Use of RIDZ Services
  4. 2.1 Registration: To access certain features of the RIDZ services, you may need to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

    2.2 Prohibited Activities: You agree not to engage in any of the following prohibited activities:

    • Violating any applicable laws or regulations.
    • Impersonating any person or entity or falsely stating or misrepresenting your affiliation with any person or entity.
    • Interfering with or disrupting the RIDZ services, servers, or networks.
    • Attempting to gain unauthorized access to any portion of the RIDZ services.
    • Engaging in any activity that could harm or negatively impact the RIDZ services or other users.

  5. Booking and Payments
  6. 3.1 Booking: RIDZ offers e-rickshaw bookings, including shared rides, reserved rides, and e-cart services. Bookings are subject to availability, and RIDZ reserves the right to refuse or cancel any booking at its discretion.

    3.2 Pricing and Payments: The pricing for RIDZ services is displayed on our website and app. By making a booking, you agree to pay the specified price for the service requested. Payments must be made through the provided payment methods, and you agree to provide accurate and valid payment information.

  7. Cancellation and Refunds
  8. 4.1 Cancellation by Users: Users may cancel a booking, subject to the cancellation policy specified at the time of booking. Applicable cancellation charges may apply.

    4.2Cancellation by RIDZ: RIDZ reserves the right to cancel a booking in case of unforeseen circumstances, unavailability of drivers, or any other reasonable grounds. In such cases, RIDZ will make reasonable efforts to provide an alternative solution or refund the applicable amount.

  9. Intellectual Property
  10. 5.1 Ownership: The RIDZ website, app, and all associated content, including logos, trademarks, text, graphics, and software, are the property of RIDZ or its licensors and are protected by intellectual property laws.

    5.2 Limited License: RIDZ grants you a limited, non-exclusive, non-transferable license to access and use the RIDZ services for personal, non-commercial purposes, subject to these Terms.

  11. Limitation of Liability
  12. 6.1 Disclaimer: The RIDZ services are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied. RIDZ does not guarantee the availability, accuracy, reliability, or completeness of the services.

    6.2 Limitation of Liability: To the maximum extent permitted by applicable law, RIDZ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use the RIDZ services.

  13. Modification of Terms
  14. RIDZ reserves the right to modify or update these Terms at any time without prior notice. Any changes to the Terms will be effective upon posting on the RIDZ website

    or app. Your continued use of the RIDZ services after the posting of any changes constitutes your acceptance of the modified Terms.

  15. Governing Law and Jurisdiction
  16. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which RIDZ operates. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

  17. Contact Us
  18. If you have any questions or concerns about these Terms, please contact our customer support team on the Complaint / Review section of the App. We will be happy to assist you and address any concerns you may have.